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This refund policy ("Policy") outlines the guidelines and circumstances under which [Dr. Chen's Academy - dcho.us] will issue refunds for its online classes and recordings.

- Eligibility for Refunds

For live classes

• Customers may request a full refund within [7] days of the purchase date.
• No refunds will be issued after [7] days from the purchase date.

For recording purchase

• Customers may request a full refund within [3] days of the purchase date if they have not yet accessed any course materials or recordings.
• No refunds will be issued after [7] days from the purchase date or if the customer has accessed a significant portion of the course materials or recordings.

Technical Issues:

• If a customer experiences persistent technical difficulties that prevent them from accessing or utilizing the course materials, and [Dr. Chen's Academy - dcho.us] is unable to resolve the issue, a refund may be considered on a case-by-case basis.

Misrepresentation:

• If the online class or recordings significantly differ from their advertised description, a full or partial refund may be issued. The customer must provide evidence of the misrepresentation.

- Refund Process

Refund Requests:

• All refund requests should be submitted in writing to [chen@dcho.us].
• Requests must include the customer's name, date of purchase, and a clear explanation of the reason for the refund request.

Review and Processing:

• [Dr. Chen's Academy - dcho.us] will review each refund request within [7] business days.
• If a refund is approved, it will be processed within [7] business days and issued to the customer's original payment method. Please note that processing times may vary depending on the payment provider.

- Limitations

• [Dr. Chen's Academy - dcho.us] reserves the right to deny refund requests that do not meet the conditions outlined in this Policy.
• Refunds will not be issued for partially completed courses or if access to course materials has been significantly utilized.
• This Policy does not cover refunds requested due to a change in the customer's personal circumstances or schedule.

- Changes to the Refund Policy

• [Dr. Chen's Academy - dcho.us]  may update this Refund Policy from time to time. Customers will be notified of any significant changes.